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The Training Manual

A Manual on Training Management, Delivery and Communication Skills was developed with the aim of contributing to skills development for effective training. The target were trainers, who were in turn expected to enhance or develop skills to train cross border traders and border officials.

The manual introduces the trainers to various aspects of training management, delivery and effective communication. When planning and implementing training, trainers should exercise flexibility and incorporate additional training materials and other appropriate methods to strengthen what is provided in this manual.